He was an expert but not in a discipline that anyone could fully appreciate. He knew how to hold the cone just right so that the soft server ice-cream fell into it at the precise angle to form a perfect cone each and every time. It had taken years to perfect and he could now do it without even putting any thought behind it. Nobody seemed to fully understand the beauty of this accomplishment except for the new worker who watched in amazement.

She didn’t like the food. She never did. She made the usual complaints and started the tantrum he knew was coming. But this time was different. Instead of trying to placate her and her unreasonable demands, he just stared at her and watched her meltdown without saying a word.

inch trench negotiation construct #